Trained remote support for veterinary teams of all sizes
Patch veterinarians can help with from everything from front desk busywork to back office admin and clinical support — for a fraction of the cost.
Patch offers DVM-educated employees for less than a U.S.-based customer service employee
Whether your practice is experiencing a boom, or a staffing shortage has you howling for help, Patch provides veterinary reinforcement. We connect you with a remote support team made up of fully-trained Doctors of Veterinary Medicine.
Fewer on-site hires
Less pressure & fewer tasks on existing teams
Reduce the pressures that take time and resources away from animal care
Build a support team that is customized to your hospital’s unique needs
Patch covers the busywork so you can get back to doing what you do best—improving care for animals.
Front Desk & Scheduling
New Patient Registrations
Scheduling Appointments
“Live” Check-Ins
After Hours Support
We ensure your front desk is focused on customers, not on computers and phone calls.
Administrative &
Note-Taking
Patient Record Management and Updates
Rx Refill Requests
Text and Email Support
All from medically trained staff managing back office at a fraction of the cost.
Follow-Ups & Care Response
Benign Lab Responses
Patient Notes
Patient Follow-Ups
(All at the approval of your doctors)
You’ll work with DVMs focused on clinical care with minimal admin burden.
Patch fetches value with impact
Financial Impact
Improved production means higher volume capacity.
Patch offers DVM-educated employees for less than a U.S.-based customer service employee
Less turnover of your existing team
A hospital needs less staff at a given time as many of the time-suck duties are managed behind the scenes
Patch has as many employees as you need, so you’ll no longer spend ages fetching a role that will turnover 6 months from now
Operational Impact
More benefits for your team than you can wag a tail at.
Hospital culture improves as employees focus on high-touch tasks
Clients are happier with in-person visits as your employees are focused on delivering top-notch customer experience
The pressure of being short-staffed is alleviated, so production and EBITDA increases
Patch is committed to continually learning your ways in order to deliver operationally with speed and care
Our Doctors are difference-makers
Patch is a professional network of licensed veterinarians with experience in medical settings. They are Doctors of Veterinary Medicine, based outside of the United States, that are also trained in customer service. They not only increase the quality of your care, but maintain the friendly, personal touch that your practice is known for. More about our doctors:
Dedicated employees who can work whatever hours needed. Even 24 hours a day.
Regularly reviewed based on performance, professionalism, and quality
Onboarding sessions to learn the specifics of your business, team, culture, and needs
“Patch lets my front-desk staff stay focused on customers, not phone calls.”
Day One
We patch-up your team
Welcome to the Patch Party! After conducting a needs assessment, we build a strategy and team for your hospital.
Think of them as a remote member of your pack—they work your hours, know your systems and rules, and integrate with your team as you see fit.
First 30 Days
We learn how you operate
Within a month, your new remote vet team will be integrated and up-and-running. Now it’s time to fine-tune.
Our transition team will learn your procedures, your tech stack, and all operating procedures. Our phased implementation plan will ensure minimal disruption and optimal results.
First 60 Days
We monitor, learn & improve
Patch leadership will solicit feedback twice a month to identify progress, areas of improvement, and exceptional vet care support.
Via Slack, you get daily direct and immediate access to your remote team and Patch leadership for updates, troubleshooting, and anything else you need.
