Privacy Policy

Patch, Inc. (“Patch, Inc.”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Website, www.patchvet.com. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Website.  

Unless otherwise indicated below, this Privacy Policy applies to data collected via the website hosted www.patchvet.com and any website or mobile application owned by Patch, Inc.  (collectively, the “Service”), as well as any data the Patch, Inc. may receive from our partners.  The terms “we,” “us,” and “our” refer to Patch, Inc.. “You” refers to you, as a user of the Service.

CHILDREN UNDER THE AGE OF 13

Our websites and Service are not intended for children under 13 years of age. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.  If you believe we might have any information from or about a child under 13, please contact us at info@patchvet.com.

CONSENT

By accessing or using the Website, you agree to this Privacy Policy and our Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Website, or services across our service partners’ websites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit the Website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the Website and the Service.

INFORMATION WE COLLECT

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, telephone number, address, email address, and other information that you provide by filling in forms on our websites or that you provide when you report a problem with our websites.

In addition, we may also track information provided to us by your browser or by our mobile application when you view or use the Service, such as the websites you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and your location for purposes of providing the Service, along with other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using location application, cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. Patch, Inc. may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.  

In order to access certain resources, information, or forms on the Website, you must create an account. In creating an account, you will be required to provide information including your name, email address and phone number. You are responsible for maintaining the confidentiality of your password, and for all of your activities through your account.  In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. 

HOW WE USE AND SHARE INFORMATION 

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Present our Website and its contents to you;

  • Provide you with information, products, or services that you request from us;

  • Provide you with premium content on the Website; 

  • Enable you to participate in interactive features on our Website such as surveys or support services;

  • Notify you about changes to our Website or any services we offer or provide through it;

  • Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners;

  • Conduct or administer surveys and other market research;

  • In any other way we may describe when you provide the information; 

  • Fulfill any other purpose for which you provide it; and

  • Fulfill any other purpose with your consent.

We may share your Personal Information with our vendors, Website content-providers, and other third-party providers who are performing services for Patch, Inc.. In general, the third parties referenced hereunder will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for Patch, Inc.. For example, when you provide us with personal information to complete a transaction, verify your credit card, or place an order for services, you consent to our collecting and using such information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for Patch, Inc..  Patch, Inc. will not store your credit card information. 

However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. 

In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.

Non-Personal Information:

In general, we use Non-Personal Information to help us improve the Website and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.

HOW WE PROTECT INFORMATION

We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Website, you acknowledge that you understand and agree to assume these risks.

Personal information may only be accessed by persons within our organization who require such access to provide you with the services indicated above. Personal information we collect is maintained on servers hosted in the United States.

We retain personal information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements. We destroy personal information when it is no longer needed.

LINKS TO OTHER WEBSITES

As part of the Website, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Website. We encourage our users to read the privacy statements of other websites before proceeding to use them.

CHANGES TO OUR PRIVACY POLICY

Patch, Inc. reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. By accessing the Website after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to the Website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

MERGER OR ACQUISITION

In the event we undergo a business transaction such as a merger, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices. We suggest that you check this Privacy Policy periodically if you are concerned about how your information is used.

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

EMAIL COMMUNICATIONS & OPTING OUT

You have the right at any time to prevent us from contacting you for marketing purposes. When we send marketing communications to a user via email, the user can opt out of further communications by following the unsubscribe instructions provided in each e-mail. Please note that the preferences you indicate by either unsubscribing or opting out of marketing communications in the Settings section of the Website will only affect those communications. 

We may send you Website-related announcements on occasions when it is necessary to do so. For instance, if our Website is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Website, we might send you an email. Generally, you may not opt-out of these communications that are not promotional in nature.  

Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates such as security notices and alerts. If you no longer wish to receive those email updates, you may opt-out of receiving certain notices by following the instructions included in each update or communication.

CONTACT US & WITHDRAWING CONSENT

If you have any questions regarding this Privacy Policy or our practices, the access to or accuracy of your personal information, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to info@patchvet.com.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We will use commercially reasonable efforts to process such requests in a timely manner.

IMPORTANT NOTICE TO NON-U.S. RESIDENTS

The owner of the Website is based in the State of Wyoming in the United States. We provide the Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take commercially reasonable steps to protect your personal information consistent with the size of our business, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or failure of security measures contained on the websites.

CALIFORNIA RESIDENTS

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, email us at info@patchvet.com.